Emotional labor refers to controlling one’s emotions to carry out the demands of one’s job. For example, a nurse may have to soothe a sick patient while being berated with demands. A waiter may have to smile and serve rude customers as he struggles to service many tables. The mismatch between one’s genuine feelings and outward behavior can be distressing and draining, especially if it is consisten
What Is Emotional Labor? (Plain Language Explanation)
Emotional Labor refers to a pattern of thoughts, feelings, and behaviors that many people experience. While it can be challenging, it's also well-understood and treatable.
Key Terms to Know About Emotional Labor
- Symptoms: The specific ways emotional labor shows up for you
- Triggers: Situations or thoughts that activate or worsen emotional labor
- Evidence-based: Treatments backed by scientific research
- Comorbidity: When emotional labor occurs alongside other conditions
3 Things Most People Don't Know About Emotional Labor
- Emotional Labor is far more common than most people realize
- Emotional Labor is not caused by weakness — it has identifiable biological and psychological causes
- Most people with emotional labor see significant improvement with the right support
Your Next Steps
Learning about emotional labor is just the beginning. If you think you're experiencing emotional labor, speaking with a mental health professional is the most valuable next step.