Compassion Fatigue at Work: Impact and Solutions

How Compassion Fatigue affects workplace performance and mental health — with practical solutions.

Secondary Trauma, Vicarious Trauma

Feeling Another’s Pain

Empathy is a valuable trait for the military, first responders, humanitarian aid workers, health care professionals, therapists, advocates for victims of domestic abuse , moderators of offensive online content, and journalists on the front lines of war and disaster. But the more such individuals open themselves up to others' pain, the more likely they will come to share those victims' feelings of heartbreak and devastation. This sapped ability to cope with secondary trauma can lead to total exhaustion of one’s mental and physical state.

Those who regularly experience vicarious trauma often neglect their own self-care and inner life as they struggle with images and stories that can’t be forgotten. Symptoms of compassion fatigue can include exhaustion, disrupted sleep, anxiety , headaches, stomach upset, irritability, numbness, a decreased sense of purpose, emotional disconnection, self-contempt, and difficulties with personal relationships.

Compassion fatigue can affect the most dedicated workers —people who continue to help by working extra shifts or foregoing days off, neglecting their own self-care. This can result from exposure to a single case of trauma, or from years of accumulated “emotional residue."

Burnout is not the same as compassion fatigue. Feeling drained from everyday stressors like work and childrearing results in burnout. Compassion fatigue is the strain of feeling for another’s pain. However, the symptoms are often similar for burnout .

Compassion Fatigue in the General Public

A secondary definition of compassion fatigue refers to the experience of any empathetic individual who is acutely conscious of societal needs but feels helpless to solve them. People who actively engage in charity, or volunteering, may come to feel that they cannot commit any more energy, time, or money to the plight of others because they feel overwhelmed or paralyzed by pleas for support and that the world’s challenges are never-ending.

Evolutionary psychologists studying the development of human empathy suggest that we evolved to put our clan or family first and may struggle to extend our empathy to other groups. Some researchers even argue that empathy can fuel antisocial behavior such as aggression .

Research findings show that people tend to be more responsive to the needs of individuals rather than that of groups, or of the world as a whole. For this reason, charitable organizations have learned to focus their campaigns on how donors can help individual victims, not suffering groups.

Viewing violent news events on television or social media can also cause some people with high levels of empathy to experience symptoms similar to those of secondary trauma.

Treating Compassion Fatigue

Hospitals, nursing and police unions, medical associations, correctional facilities , and other professional groups have become more aware of the effects of secondary trauma and now urge those in the helping professions to offset such fatigue.

We think someone else's problem is theirs, not ours. Yet we are all linked more than we realize. The more we bother to be a good influence in the world, the better the world will be—not just for others, but for us.

You can counteract such fatigue through regular exercise and healthy eating, a commitment to adequate rest and regular time off, and time in therapy . It also helps to set emotional boundaries without barricading yourself from the world.

People experiencing compassion fatigue may secretly self-medicate with alcohol , drugs, gambling, or food. Left unaddressed, compassion fatigue can develop into clinical depression or post- traumatic stress disorder.

Explore More About Compassion Fatigue

For a comprehensive understanding of compassion fatigue, read our complete guide:

Complete Compassion Fatigue Guide

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